sunbet live | Privacy Policy

1. Introduction

SunBet Live ("we", "us", "our", "Platform") is committed to protecting the privacy and security of all users ("you", "Player") who access our website, mobile application, and related services. This Privacy Policy explains how we collect, store, process, and share your personal information when you interact with SunBet Live.

By registering an account, making a deposit, placing a bet, or otherwise using any feature of SunBet Live, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together form the complete framework governing your use of the platform.

2. Data We Collect

The information we collect falls into two broad categories — data you provide to us directly, and data we gather automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth (required for account registration and identity verification)
• Contact details including email address and mobile number
• National ID or CNIC number when requested during KYC verification
• Payment-related details such as JazzCash or Easypaisa mobile wallet numbers, or bank account details used for deposits and withdrawals in PKR
• Profile preferences, communication settings, and responsible gaming limits you set yourself
• Any correspondence you send to our support team via live chat or email

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location (country/city level)
• Session duration, pages visited, features used, and betting activity logs
• App performance data and crash reports when you use the SunBet Live mobile app
• Cookie identifiers and similar tracking technologies (see Section 6 for full details)

Data Category	Examples	Why We Need It
Identity Data	Name, DOB, CNIC	Account verification, KYC compliance
Contact Data	Email, phone number	Account communication, security alerts
Financial Data	Wallet IDs, bank details (PKR)	Processing deposits and withdrawals
Technical Data	IP address, device info	Fraud prevention, platform security
Usage Data	Pages visited, bets placed	Platform improvement, personalisation
Support Data	Chat transcripts, emails	Resolving queries, quality assurance

3. How We Use Your Data

We use the information we collect to operate SunBet Live effectively and fairly. Specifically, your data helps us to:

• Create and manage your account, and verify your identity as part of our KYC process
• Process deposits and withdrawals in PKR through your chosen payment method
• Deliver bonuses, promotions, and VIP rewards relevant to your account activity
• Detect, investigate, and prevent fraudulent activity, abuse of bonuses, and money laundering
• Personalise your experience — for example, showing Cricket and PSL markets prominently if that is where you most actively bet
• Send you important account notifications, security alerts, and updates to our policies
• Improve the overall platform based on aggregated usage patterns and feedback
• Ensure compliance with responsible gaming commitments, including enforcing self-exclusion requests and deposit limits

We only process your personal data where we have a legitimate reason to do so. We do not use your data for purposes beyond those described here without first obtaining your consent or updating this Policy.

4. Sharing of Data

SunBet Live does not sell, rent, or otherwise trade your personal information to any third party for their own marketing or commercial purposes. Period.

We may share your data in limited, specific circumstances with the following categories of recipients:

• Payment Processors: Your financial details are shared with payment partners (such as those facilitating JazzCash, Easypaisa, Raast, and Bank Transfer transactions) solely to process your transactions. These partners operate under strict data protection agreements.
• Identity Verification Services: Third-party KYC providers may receive your identity documents to complete verification checks. This is a standard practice in the online gaming industry.
• Analytics Partners: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how players interact with the site. No personally identifiable information is included in these reports.
• Legal & Regulatory Authorities: We may disclose your data when required by law, court order, or to protect the rights and safety of SunBet Live, its staff, or other users.
• Group Companies: Data may be shared within the SunBet Live group of companies for internal operational and administrative purposes, always subject to the same data protection standards described in this Policy.

Any third party that receives your personal data is required to handle it in accordance with applicable data protection standards. We do not permit third parties to use your data for their own independent purposes.

5. Payment Data

All financial transactions on SunBet Live are conducted in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, Bank Transfer, or other supported mobile wallets, the relevant payment credentials are transmitted over encrypted connections directly to the payment processor.

SunBet Live does not store full wallet PINs, card CVV numbers, or online banking passwords on its own servers. We retain only the minimum reference information needed to match a transaction to your account — for example, the last four digits of a wallet number or a transaction reference ID.

If you believe any unauthorised transaction has been made on your account, contact our support team immediately. We work with payment processors to investigate and, where possible, reverse fraudulent transactions. You should also contact your bank or mobile wallet provider directly without delay.

6. Cookies and Tracking Technologies

SunBet Live uses cookies and similar technologies to make the platform work properly and to improve your overall experience. A cookie is a small text file stored on your device when you visit our website or use our app.

We use the following types of cookies:

• Essential Cookies: These are necessary for the platform to function. They manage your login session, keep your basket of bets intact, and remember your language and currency preferences. You cannot opt out of these without affecting your ability to use the platform.
• Analytics Cookies: These help us understand how users navigate the site — which pages are most visited, where users drop off during registration, and how betting patterns differ across devices. Data collected is aggregated and anonymised.
• Preference Cookies: These remember choices you have made, such as your preferred sports category (for example, Cricket or Football) or notification settings, so you do not have to set them every time you log in.
• Security Cookies: Used to detect and prevent fraudulent activity, such as multiple login attempts from different locations in a short time period.

We do not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may prevent certain features from working correctly.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter. The exact retention period depends on the type of data and the purpose for which it was collected:

• Account and identity data is retained for the duration of your account and for up to five years after closure, in line with standard record-keeping practices for financial services platforms.
• Transaction records including deposits, withdrawals, and bet history are kept for a minimum of five years to support financial auditing and dispute resolution.
• Support correspondence is typically retained for up to two years after the matter is resolved.
• Technical and usage data is retained in anonymised or aggregated form for analytical purposes and does not identify you personally once processed.

When data is no longer required for any legitimate purpose, we securely delete or anonymise it. You may request early deletion of your personal data at any time — see Section 8 for details on how to do this.

8. Your Rights

As a user of SunBet Live, you have the following rights with respect to your personal data:

• Right to Access: You can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to Correction: If any of your personal information is inaccurate or out of date, you can ask us to correct it. For basic details like your email address or phone number, you can update these directly in your account settings.
• Right to Deletion: You can request that we delete your personal data. Note that we may need to retain certain records for legal or financial compliance purposes even after account closure, but we will inform you of any such exceptions.
• Right to Restrict Processing: In certain circumstances, you can ask us to stop actively processing your data while a dispute is being investigated, without requesting full deletion.
• Right to Data Portability: Where technically feasible, you may request your data in a machine-readable format for transfer to another platform.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the legality of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team using the details in Section 12. We aim to respond to all data rights requests within 30 days. If your request is complex or requires additional verification, we will let you know within that period and provide a revised timeline.

9. Security Measures

Protecting your personal and financial data is something we take seriously. SunBet Live implements a range of technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction:

• All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security).
• Stored data is protected with AES-256 encryption at rest.
• Access to personal data within our systems is restricted to staff members who genuinely need it to perform their role, under strict access controls and audit logging.
• We conduct regular internal security reviews and vulnerability assessments of our platform infrastructure.
• Two-factor authentication (2FA) is available for your account and strongly recommended to add an extra layer of protection to your login.
• Our payment processing integrations with JazzCash, Easypaisa, Raast, and bank systems use tokenisation to avoid storing sensitive payment credentials directly.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your SunBet Live account, enable 2FA, and never share your login credentials with anyone.

10. Minors and Under-18 Policy

SunBet Live is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps, and we carry out additional KYC checks where we have reason to believe a user may be underage.

If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. Any winnings accumulated during a period of underage use will be forfeited in line with our Terms and Conditions.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on SunBet Live using false information, please contact our support team immediately so we can investigate.

11. Updates to This Privacy Policy

SunBet Live may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features we offer. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we handle your personal data, we will notify registered users via email or a prominent notice on the platform before the changes take effect. Your continued use of SunBet Live after a Policy update constitutes your acceptance of the revised terms.

We recommend revisiting this page periodically so you always know exactly how your data is being handled.

12. Contact and Data Requests

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to report a privacy concern, please reach out to us through the following channels:

• Email: [email protected]
• Live Chat: Available directly on the SunBet Live platform during support hours.
• FAQ: Visit our FAQ page for quick answers to common questions about your account and data.

When submitting a data request, please include your registered email address and a brief description of your request so we can locate your account quickly. For identity verification purposes, we may ask you to confirm additional account details before fulfilling a data access or deletion request.